• How do you select members of your management team?

    17 Oct 2018 | 12:00 am

    Scripture relates, "The overseer must be beyond reproach... not self-willed, not quick tempered..." (Titus 1:7 NASB). When selecting managers keep these key questions in mind: Are they beyond reproach? Do they follow through as promised? Will they listen to your[…]

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Steve Marr Blog

Steve Marr's contributions
Oct 15
2018

Don’t Waste Time While Driving

Posted by Steve Marr in Untagged 

I spend time in my car that I don't like to waste. I can divide my driving into three categories:  long trips of several hours or more, 30 minute trips and trips of uneven length as I drive around town making visits to customers and prospects. I don’t want to waste my drive time.

For long trips I listen to downloaded preaching messages or business books on audio when it doesn’t interfere with my driving concentration.  When I'm not driving I'm able to take notes. Anytime I read a book, my goal is to learn one or two ideas I can implement.  I'm not looking to remember a lot of detail, but if I can utilize three ideas effectively.

Oct 11
2018

Managing Customer Expectations

Posted by Steve Marr in Untagged 

I've read that “disappointment equals expectations less reality.” If I go on a fishing trip expecting to catch 30 salmon a day but only land three, I may be disappointed. However, if I go salmon fishing expecting to catch one or no fish but bring home three, I get pretty excited. The difference is my expectation. Likewise we need to make sure that we manage our customers’ expectations appropriately to avoid future disappointment.

When I have done consulting work with clients, I endeavor to match expectations to reality from a time, cost and result framework. An example would be if I'm assisting a business owner in improving the work results of an employee, I explain that in most cases the best you're going to accomplish is a 10% to 20% gain. If this is not the results you require, then you might be better off discharging the employee sooner rather than endure the pain of a long process. I explained that rarely can a manager take a person producing D-level work and raise them to A-level.  It is more likely that you can get them to produce at a C-level.

Oct 08
2018

Do Not Fear the Day

Posted by Steve Marr in Untagged 

An organization, Study Finds, released a report indicating that when we fear the day in front of us; our day becomes more stressful, reduces our focus, impacts our memory and decreases our productivity. The full article is here:  https://bit.ly/2LBkijS

The Lord spoke to Joshua and said, “Have I not commanded you? Be strong and courageous. Do not be afraid; do not be discouraged, for the LORD your God will be with you wherever you go." (Joshua 1:9, NIV)

Oct 04
2018

Being Predictable and Reliable

Posted by Steve Marr in Untagged 

Some years ago I offered “Ken” a summer job.  He called me the day he was supposed to start to tell me he had decided to take another summer position. Later, Ken asked me several times about part-time work.  My short answer was no thank you. 

I've been reading more articles about how some job applicants simply don't show up for interviews. They simply fail to contact the company that they are no longer interested. If someone simply doesn't show up for an interview but tries to set another time to talk, why would the company want to hire a person who has already demonstrated unreliability?  

Oct 01
2018

The Value of a Logo

Posted by Steve Marr in Untagged 

When most businesses begin, one of the first goals is to create a logo for letterhead, vehicles and advertising material. Many may disagree with me, but my perspective is most logos are over rated. Ask the simple question, how many times does one buy your product because of the logo? In my view, rarely. We buy a product because solid marketing has created brand awareness that helps us recognize a logo. Coca-Cola, Apple and McDonald's are examples. Almost everyone knows what the logo stands for, but we buy the product because we like it; not because of the logo.