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Steve has learned from 40 years of business experience that God's way works. As an author, speaker, radio host, and business consultant...

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Steve Marr Blog

Steve Marr's contributions
Aug 25

End Long-winded Conversations

Posted by Steve Marr in Untagged 

We’ve all been at the mercy of someone who talks a lot. Most of these folks are nice people, but for every sentence you say, they go on for another five minutes or so.

Often I reach a point in my workday where I need to find a way to conclude these conversations in a professional way so that I don’t lose productivity. The tactic I use most is to stop talking. Somewhere during the conversation the other person will take a deep breath or wait for me to respond in some way. However, I know if I say something it’s going to generate another several minutes on the phone. By remaining silent for a moment or two, it breaks the pattern. At this point I usually say that I’ve enjoyed talking with the person.  I thank them for their time and what they shared. Then, I explain I have a commitment to get back to.

One reason these conversations tend to go on is because many of us feel that we need to have the last word.  When chatting with such people it’s unlikely you will ever get in the last word; why bother trying?

When I place or receive a call from someone I know tends to carry on long chats, I communicate up front that I only have a specific period of time before my next commitment. Later in the conversation I will chime in “I hate to cut you off, but as I mentioned, I have a client call in three minutes” or whatever the commitment might be.

Job said, “Will your long-winded speeches never end?” (Job 16:3a, NIV) In our businesses we need to look for ways to end long-winded speeches to preserve productivity.

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Aug 22

The Value of Referrals

Posted by Steve Marr in Untagged 

I ran across some interesting statistics published by Nielsen in the Journal of Marketing, demonstrating the effectiveness of referrals.

The article showed that 65% of new business comes from referrals. When I first looked at this statistic I thought the number seemed high. However, in my consulting work nearly 100% of consulting clients are results of a referral.

Aug 19

Every Staff Role Matters

Posted by Steve Marr in Untagged 

I have spent considerable time over the years investing in the staff I have managed.  My goal was always to help them become more productive.  Jesus said, "All this I have told you so that you will not fall away.” (John 16:1, NIV) Our Lord invested time in the disciples so they would not fall away for the mission of growing the church.  In business our goal is to ensure that our staff does not fall away from executing the mission and vision of our business.

Aug 17

Addressing Ping Pong Conflict

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Most of us have encountered conflict that takes the form of back-and-forth communication. These conflicts can drain our energy and time.  We need to manage them in a way that honors the Lord, uses the time effectively and communicates information professionally.

Aug 15

An Entrepreneurial Mindset

Posted by Steve Marr in Untagged 

At times a businessperson will come to me for advice on whether to start a new business venture. If I listen to a point by point review of all the things that could go wrong, I understand that they seem more concerned with potential failure than building a successful business. I believe this is the wrong mindset for an entrepreneur.