“Martha” and “Bill” owned a bakery that was marginally profitable. The question they had for me was how to open a second location that would grow their business and provide additional cash-flow and profitability. They struggled with two issues. First, Martha and Bill felt that they needed to be in the bakery most of the time when it was open. They were concerned that if they opened a new location, they would not find the right manager to protect their baking and customer service standards. The second issue was that they were not certain what location would work well.