At times I give direction to colleagues about specific steps and actions they need to take. Frequently these instructions are multifaceted and not particularly easy to remember. I’ve learned over the years that if I watch somebody nod their head yes, they may hear and understand me; but if they fail to take good notes, I know they will not accomplish the task. I tell them that I believe they need to write the instructions down. Even then some folks decline my guidance. Frequently I ask them again to write down the instructions. I may even emphasize my concern by explaining that unless they take good notes during our discussion, I don’t believe they will be able to follow through correctly.