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Empowering Customer Service
Every business wants to offer top-notch customer service. Satisfied, happy, and repeat customers are key to all business success. Studies have shown that 25% of satisfied customers will tell others about your business. This creates a great army of ambassadors who are selling your business, at no additional cost to you. It pays to “be dressed ready for service and keep your lamps burning…”(Luke 12:35 NIV). 
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Business Cards — A Great Tool for Getting Customers
Everyone has a business card. Some are just passed out or dropped into a fish bowl to win a free lunch. Other business cards are pieces of art and others contain so much information you would think it included the entire Gettysburg Address. The secret is learning to use business cards to help you get more customers. 
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When NOT to Avoid Conflict
Conflict in the workplace is something that most of us dislike, and therefore avoid. Often, we would rather avoid a conflict rather than deal with problematic issues, but if we fail to act, the problem will only get worse.

Consider Matt. He managed a sales department for a large insurance agency and he avoided conflict with staff at any cost. When he made the nicest of suggestions and was met with resistance, Matt would either change the subject or just say it was no big deal. He was afraid that any confrontation or conflict would escalate into a shouting match. So, whether customers’ quotations were late, staff arrived tardy, or procedures were not followed, Matt would not address the issues.
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Creating Focus That Really Hooks Customers
Monica and Travis own Best Friends, a dog-grooming business that they operate out of their home. Since they started, they struggled for customers. They placed several ads in local papers, posted notices on bulletin boards, and used the Yellow Pages. Each ad highlighted how dogs would get a great grooming job or how Best Friends is the best in town. Unfortunately, 25 other grooming businesses said about the same thing. Business was slow. 
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