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Franchising Find Your Perfect Fit ~ By: Steve Marr
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Steve has learned from 40 years of business experience that God's way works. As an author, speaker, radio host, and business consultant...

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Steve Marr's Blog

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Jun 17
2019

Cash Not Accepted

Posted by Steve Marr in Untagged 

The Associated Press recently ran an article that several retail establishments were no longer accepting cash, only credit and debit cards or Apple Pay.  I realize how some stores may benefit by not taking cash. It requires less time and trouble for the clerk and lowers concern over cash theft.  It also makes accounting easier because transactions fall easily into an automated system. There are no federal laws requiring business to accept cash.  Most state and local municipalities don’t have such regulations in place, either.

In my business career I have adopted a simple rule when somebody wants to put money in your hand: close your hand. For business transactions, I prefer that every customer pay me with a bank transfer. It places the cash immediately into my account with little transaction cost. However, if I insisted customers do business on my terms; I would have fewer customers, which is why I will accept cash, credit and debit cards, checks and any other payment method. Although, I won’t take chickens the way people used to. I want to make payment for services as easy as possible for my customer. I can run a credit card immediately on a mobile device, email an invoice, or text a customer so that they can simply click and pay.  Or they could write a check and stick it in the mail. The important part is making payment as easy as possible for your customer, on their terms.

Many years ago, stores started granting credit cards as a way of increasing sales. A store knew that even though there was a cost to maintaining a credit card system and an occasional bad debt write-off, the increased sales more than offset the cost of offering these cards. Today most businesses pay between 2% and 3% on credit card transactions. I would rather not pay the credit card fee in my business, however; I would rather pay the fee than lose the customer.

Jun 14
2019

Avoid Drugs on the Job

Posted by Steve Marr in Untagged 

The Wall Street Journal recently reported that 2.3% of workers tested positive for drug use, according to a survey by Quest Laboratories, the largest drug testing facility in the country.

As marijuana becomes legal in more states for medical reasons or simply recreation, the reality is that usage will likely increase. The study indicated a 10% growth in workers who tested positive to drugs over the last year. If the sample predicts a 10% a year increase in the years to come, the problem will clearly intensify.

I believe that drugs of any kind should be prohibited from the workplace. Businesses will benefit by instituting a zero-tolerance policy. While marijuana may be legal at state levels, there are still federal laws against marijuana usage. Additionally, I have never seen anybody’s work improve while on marijuana, alcohol, or other illegal substances.

Jun 08
2019

Overcoming Obstacles

Posted by Steve Marr in Untagged 

Any business leader understands that running a business is a series of overcoming obstacles, one after another. In some instances, it’s physical challenges; other times it could be financial or family.  Paul wrote “But he said to me, ‘My grace is sufficient for you, for my power is made perfect in weakness.’ Therefore I will boast all the more gladly of my weaknesses, so that the power of Christ may rest upon me.” (2 Corinthians 2:9, ESV)

Jun 03
2019

Developing a Key Passion for Success

Posted by Steve Marr in Untagged 

I was asked to consult with a young entrepreneur wanting to start an ice cream store.  “Bill” agreed to see me mostly because his father asked him to spend time with me. Bill was shocked by my first question, which was, “Do you like ice cream?”  Bill stared back and didn’t really answer. He countered my question by asking if I liked the money ice cream can make.

I told him that I don’t recommend starting a business for any other reason except serving customers. I explained that If you’re going to be in the ice cream business, you need to enjoy ice cream.  You must like making ice cream and ice cream-based treats.  You must enjoy the happy faces of your customers and their families when they enjoy your ice cream. You must love creating an experience they want to enjoy again.  The ice cream business is not about a methodology that will make your cash register ring.

May 30
2019

Who Moved My Chair?

Posted by Steve Marr in Untagged 

Recently my wife rearranged our living room. I tend not to make such adjustments, but over a few weeks; I’ve come to appreciate the changes that improved flow and work over the previous room configuration. One of the changes was that she moved my chair from one side of the room to the other. For the first few days when I started walking toward my chair, I would instinctively go the wrong way. Even after six weeks, I caught myself taking two or three steps in the wrong direction.