Any leader, regardless of the size of the organization, may become isolated. We sometimes develop an all-knowing perspective that says we either have or should have all the answers. We don’t.
King David gave us an example when he "consulted with the captains of the thousands and the hundreds, even with every leader." (1 Chronicles 13:1, NASB) Given the size of the army, that was a lot of people.
Because staff may be closer to customers, staff can help you hear what customers think about your company. You are wise to engage staff to better understand why customers buy and do not buy.
After receiving feedback, you can evaluate it and use it to correct recurring complaints. The feedback can also help you know what new services and products your customers want in the future. Always be willing to listen to feedback and respond with appropriate actions to improve products and service.
Staff may have other ideas. Perhaps you have a person who understands social media, how Facebook and Twitter can help your business. Engage them to help.
As you develop the habit of seeking counsel from your staff, you will hear new ideas you can implement to build your business.
Steve Marr, Your Christian Business Coach
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