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Steve Marr Blog

Steve Marr's contributions
Category >> Managing Your Staff
Sep 15
2020

Becoming Involved in Employees’ Personal Issues

Posted by Steve Marr in Untagged 

We all have employees who come to us and share personal problems and information. My experience has taught me not to become overly involved in an employee’s personal challenges. I listen and endeavor to triage the situation when somebody is venting legitimately. For example, if a spouse has a cancer diagnosis, I allow them an opportunity to express their pain and suffering. We need to be good listeners.

Aug 17
2020

Managing the Easily Offended

Posted by Steve Marr in Untagged 

At times I have conducted performance evaluations with staff.  I have been surprised when I’ve given a strong rating to somebody followed by offering areas for improvement that some individuals take exception to criticism, regardless of how valid it is.

A study by Dr. Jeremy Bernerth, Associate Professor of Management at San Diego University, writes “those with a proclivity to be offended (PTBO) make terrible employees.”

In his report Dr. Bernerth writes: “What is PTBO? According to the study, it's a state-like tendency to be sensitive to customarily innocuous societal events and traditions,’ such as ‘playing of the United States' National Anthem,’ and is the ‘tendency to view an array of events and/or traditions as offensive.’ People with high PTBO ‘are likely to feel that social events or traditions to which they take offense also violate moral or equitable standards.’"

Dec 16
2019

Clearly Communicate Your Objectives to Engage Staff

Posted by Steve Marr in Untagged 

As business leaders, many of us think that if we say something once or subtly; our team will pick up our message and work toward our goal.  However, Paul wrote, “Again, if the trumpet does not sound a clear call, who will get ready for battle?” (1 Corinthians 14:8, NIV)

We need to sound a consistent and clear call of what must be done by whom and by when. Unfortunately, a few words will never suffice.  Just like the trumpet sounded a clear alarm in the days of Paul, we must sound a clear call to action.

Oct 10
2019

Empathy: a Key Management Tool

Posted by Steve Marr in Untagged 

All of us like to be understood.  A recent study by Businessolver, titled “2019 State of Workplace Empathy” documented that 93% of employees would stay with an empathetic employer. Furthermore, the study indicated 82% of employees would leave their position to work for a more empathetic organization. 

When you drive down the street and see help wanted signs everywhere, you recognize the critical problem that employee retention is.  However, it’s not always about the money.

Sep 19
2019

Prayerfully Hire Staff

Posted by Steve Marr in Untagged 

Hiring staff is one of the most important decisions we make. We trust our staff with our customers, our money, and the reputation of our business. A break in trust in any of these areas will have a major negative impact on our business. In some instances the wrong person can literally bankrupt a company.

The Lord gave us the following model for hiring staff.  “In those days, Jesus went out to the mountain to pray, and He spent the night in praying to God. When daylight came, He called His disciples to Him and chose twelve of them, whom He also designated as apostles.” (Luke 6:12-13, NIV)