How to open a Franchise Ebook

SPECIAL BONUS GIFT!

Franchising Find Your Perfect Fit ~ By: Steve Marr
Today, franchising has evolved into many business opportunities. A franchise offers a pathway to success for thousands of business owners. Perhaps this includes you. Get this free book now! Click Here>>

About Steve Marr

Steve has learned from 40 years of business experience that God's way works. As an author, speaker, radio host, and business consultant...

Contact Steve | Learn More

 

Steve’s Business Proverbs reveal

How to Succeed in Business

God's Way

Hire Steve to Consult your Business >

eBook Shopping Cart

Your cart is empty

Steve Marr Blog

Steve Marr's contributions
Category >> Management
Feb 04
2019

Ask Great Questions

Posted by Steve Marr in Untagged 

When a small child asks me the why question, it usually begins an unending series of more why’s that easily annoys. I get frustrated with the why question because it isn’t a specific question; thus, doesn’t have a specific answer.

In our business, it is important to ask specific questions that will lead to obtaining the best answers quickly. It’s the same thing we learn from using Internet search engines. The more specific the question, the better the answer we receive.

Nov 19
2018

Anticipate and Deal with Possible Problems

Posted by Steve Marr in Untagged 

I worked with “Matt,” a client who had 65% of his business with one client who had a staff of eight serving the key client. Early in my consulting I asked Matt what he would do if his largest customer walked away. Matt replied that he really didn’t know. I explained to Matt that while it wasn’t pleasant to think about the possibility, he needed to make a plan just in case it happened.

Unfortunately within 18 months his largest customer departed. As unpleasant as this was Matt had listened to me and prepared for this possibility.  He didn't have to spend the month thinking about what to do; he simply started implementing his plan which unfortunately included releasing several contract employees. Also, in the 18 months leading up to the loss of this large account, Matt had followed some of my advice to work diligently to build other customers so that when the large account went away; it took only 40% of the business.  While it was a serious loss, it wasn’t catastrophic.

Oct 04
2018

Being Predictable and Reliable

Posted by Steve Marr in Untagged 

Some years ago I offered “Ken” a summer job.  He called me the day he was supposed to start to tell me he had decided to take another summer position. Later, Ken asked me several times about part-time work.  My short answer was no thank you. 

I've been reading more articles about how some job applicants simply don't show up for interviews. They simply fail to contact the company that they are no longer interested. If someone simply doesn't show up for an interview but tries to set another time to talk, why would the company want to hire a person who has already demonstrated unreliability?  

Aug 20
2018

Who Pays When a Client is Late?

Posted by Steve Marr in Untagged 

When I make an appointment with a client in my consulting work, I set it with a specific starting time. Sometimes, the person arrives late or may not even show. When this happens, what do we do?

I established a policy that states if a person is significantly tardy or fails to show for two appointments, there will be consequences. A person who has trouble arriving for an appointment on time or misses two appointments has a chronic problem related to meeting their commitments. This is something I do not ignore.

I keep my phone line clear for 15 minutes after the agreed appointment time. If I don’t hear from the person within those fifteen minutes, I'm free to go on to other work commitments. Furthermore, if I scheduled a 60 minute appointment and the person calls and arrives 10 minutes late, that appointment just became a 50 minute appointment at the same charge. Why should I bear the cost of someone else’s lack of planning?

Feb 26
2018

Small Differences; Big Results

Posted by Steve Marr in Untagged 

The movie, “Founder,” covers part of the story of how Ray Kroc started the McDonald’s Corporation. Ray sold milkshake machines and a restaurant in San Bernardino, California ordered six machines.  With them they could mix six milkshakes at a time and significantly increased their business.  Ray drove out to see why the restaurant was doing so well.