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Steve has learned from 40 years of business experience that God's way works. As an author, speaker, radio host, and business consultant...

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Steve Marr Blog

Steve Marr's contributions
Dec 01
2004

It's Merry Christmas, Not Happy 'Whatever'

Posted by Steve Marr in Untagged 

Every year, more people take Christ out of Christmas. Schools call Christmas "Winter Holidays," and most business people say "Happy Holidays" as they ring the cash register.

Nov 30
2004

Building Upon the Foundation of Others

Posted by Steve Marr in Untagged 

During his first weeks as customer service manager, Mike was determined to improve efficiency. In an effort to shorten the length of incoming calls, he insisted that each customer service representative get to the point, identify the problem, and then move on to the next call. Over the next several days, more calls were handled, but more calls were also received, because often the problem was not fixed during the first call. Mike's well-intended drive to improve efficiency actually resulted in a decline in departmental effectiveness and customer service.

Nov 05
2004

Understanding Business Authority

Posted by Steve Marr in Untagged 

Mike was in hot water. He had ordered 25,000 sales brochures from the printer and now his boss, Peter, was livid:

Oct 08
2004

Vacations-Take Them

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Sam was traveling through the West with his family, exploring the Grand Canyon, Yellowstone National Park, and the Rocky Mountains of Colorado. Several times a day, his cell phone rang, and Sam answered the call to respond to questions from his staff, whether he was riding in the car, or viewing an attraction. As the trip went on, his family grimaced with every ring.

Oct 05
2004

The Effective Listener-A Key to Business Success

Posted by Steve Marr in Untagged 

Clay ignored concerns voiced by his staff that customers were complaining about increasingly delayed shipments. He continued to brush off their comments until he lost his biggest customer. When he called the customer in an attempt to recover the lost business, the customer said, "I repeatedly told your staff that delivery times were becoming unacceptable-yet nothing changed. I was even told that you, the owner, had been told, but still nothing changed. We have decided to take our business elsewhere."