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Teaching Staff the Cost of Mistakes

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When I started out in an office job, I had the responsibility to input customer information to be processed by a computer. My number of processed transactions was quite high. However, my error rate was also high. One day my supervisor showed me how every error had to be manually retyped. In those days it created quite a bit of additional work for colleagues. Seeing the reality of the extra work and the consequences of my mistakes made a lasting impression.  I began to focus more effectively and slowed down my speed to eliminate errors.

 


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