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Steve has learned from 40 years of business experience that God's way works. As an author, speaker, radio host, and business consultant...

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Steve Marr's Blog

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Jan 03
2005

Priority Is Not Plural

Posted by Steve Marr in Untagged 

In business, competing pressures continually vie for our attention. Every day we are bombarded with multiple challenges, production decisions, customer demands, employee scheduling issues-all screaming for attention. Meanwhile, our accounts receivable continue to age. If only we could get our priorities straight, we think.

Jan 03
2005

The Suggestion Box: Helpful, or Useless?

Posted by Steve Marr in Untagged 

Unless you think you have all the answers, developing a suggestion box or other feedback loop can help to strengthen your business. At one time or another, every business leader has looked for ways to encourage employees to come up with new and better ways to connect with customers and reduce costs, without creating a hard to manage administrative headache. Seeking counsel is prudent and wise, according to King Solomon: "The way of a fool is right in his own eyes, but a wise man is he who listens to counsel" (Proverbs 12:15, NASB). If you want to make the most of your staff's ideas and expertise, consider establishing a formal suggestion system.

Dec 06
2004

How Technology Impacts Outsourcing and Service Businesses

Posted by Steve Marr in Untagged 

Many people are alarmed by the increasing number of American service sector jobs that have been outsourced in recent years, and they complain that "someone should do something" to stop the trend. Individuals who call for some type of restriction or government intervention, however, miss the key point: Most outsourcing is driven by the rapid rate of change in the marketplace. Instead of complaining, we must assume responsibility for managing change in our businesses. As the prophet Ezra told the nation of Israel, "Arise! For this matter is your responsibility, . . . be courageous and act" (Ezra 10:4, NASB).

Dec 01
2004

It's Merry Christmas, Not Happy 'Whatever'

Posted by Steve Marr in Untagged 

Every year, more people take Christ out of Christmas. Schools call Christmas "Winter Holidays," and most business people say "Happy Holidays" as they ring the cash register.

Nov 30
2004

Building Upon the Foundation of Others

Posted by Steve Marr in Untagged 

During his first weeks as customer service manager, Mike was determined to improve efficiency. In an effort to shorten the length of incoming calls, he insisted that each customer service representative get to the point, identify the problem, and then move on to the next call. Over the next several days, more calls were handled, but more calls were also received, because often the problem was not fixed during the first call. Mike's well-intended drive to improve efficiency actually resulted in a decline in departmental effectiveness and customer service.