• Do you support your new manager?

    12 Dec 2018 | 12:00 am

    When Joshua was to be named leader of Israel, the Lord told Moses to "encourage and strengthen him" (Deuteronomy 3:28 NASB). When promoting a new manager, provide encouragement. Identify the leadership skills and the strengths that have built your trust[…]

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Aug 20
2018

Who Pays When a Client is Late?

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When I make an appointment with a client in my consulting work, I set it with a specific starting time. Sometimes, the person arrives late or may not even show. When this happens, what do we do?

I established a policy that states if a person is significantly tardy or fails to show for two appointments, there will be consequences. A person who has trouble arriving for an appointment on time or misses two appointments has a chronic problem related to meeting their commitments. This is something I do not ignore.

I keep my phone line clear for 15 minutes after the agreed appointment time. If I don’t hear from the person within those fifteen minutes, I'm free to go on to other work commitments. Furthermore, if I scheduled a 60 minute appointment and the person calls and arrives 10 minutes late, that appointment just became a 50 minute appointment at the same charge. Why should I bear the cost of someone else’s lack of planning?

Aug 16
2018

Speaking to Grow Your Business

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Speaking opportunities can help promote your business. Consider speaking engagements that will bring visibility to your business.  However, don't grab every engagement and give a stock speech. 

Are you familiar with what is known as the “stump speech?” Politicians used to stand on a dead tree stump and give a talk to those willing to listen. The politician would give the same speech everywhere,  adding local color as possible. While it worked in that day, today we need to be more focused when speaking on behalf of our business.

Aug 13
2018

Delegation and Accountability

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Delegation and accountability is important for any business. We see a clear example of delegation in scripture. “When Jesus had called the Twelve together, he gave them power and authority to drive out all demons and to cure diseases, and he sent them out to proclaim the kingdom of God and to heal the sick. He told them: ‘Take nothing for the journey—no staff, no bag, no bread, no money, no extra shirt.’” (Luke 9:1-3, NIV)  The scriptures are clear that Jesus gave the disciples power and authority to drive out demons and cure disease.  He also told them what to take and what not to take.

Aug 09
2018

Taking Advice

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I was asked to review an online training program selling for $199.00. The organization asked for advice on how to improve marketing for this product. My feedback acknowledged it was an excellent product with good value for the money.  I could see how buyers would receive the training well. However, I pointed out that the marketing materials included no evidence concerning how well the product worked.

Aug 06
2018

$500 Dollar Brain Surgery?

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“Keith” was explaining what a good bargainer he was and how he always got the lowest price. I asked Keith if he needed brain surgery would he would take a $500 surgery bid over a $35,000 bid from a qualified specialist.  Of course Ken would take the specialist.  Then, I asked if one specialist was $35,000 and the other $33,000, would you simply take the lower bid and move on or would you check into qualifications, patient outcomes, and patient satisfaction? Of course he would decide evaluate all factors before making a decision. The key is to determine which provider has the best value rather than just the lowest price.