• Are you up-to-date in every aspect of your business?

    14 Jun 2019 | 12:00 am

    A prophet wrote, "My people are destroyed for lack of knowledge" (Hosea 4:6 NASB). Today, business requirements will change at the drop of a hat. Read trade magazines, attend industry seminars, and attend trade shows to keep abreast of the[…]

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Jan 12
2019

Christian Papers, Pass Them On

Posted by Steve Marr in Untagged 

Many of us live in a town with a Christian newspaper.  For a number of years I’ve carried them around in my car and drop a few in different locations, like hospital waiting rooms, doctor’s offices car repair shop waiting rooms and other such places. 

I don’t drop papers where I believe they would be inappropriate or overly offensive, but will go in and out of locations where there are a lot of publications cost around for folks to read. Grabbing a Christian newspaper gives one more option for a waiting person, a positive option that may plant the seed for the gospel or encourage a believer.

The Lord said, “…my word that goes out from my mouth: It will not return to me empty, but will accomplish what I desire and achieve the purpose for which I sent it.” (Isaiah 55:11)  Christian newspapers are one way to promote God’s word.

Jan 10
2019

When A Customer Says No

Posted by Steve Marr in Untagged 

Kenny Rogers sang the old country song, “The Gambler” with the refrain: 

“You've got to know when to hold 'em,
Know when to fold 'em,
Know when to walk away,
And know when to run.”

In business we need to understand when to stop selling to a prospect. One friend of mine had a slogan that went something like: “When the customer says no, it means they don’t understand.” However, the customer may never understand; and the time you spend trying to convince a poor prospect is time you could be looking for gold elsewhere.


Jan 07
2019

Restaurant Automation

Posted by Steve Marr in Untagged 

I’ve covered the subject of automation several times.  I see how automation continues to increase.  A phrase I’ve adapted is “if something can be automated it will be.”  I ran across an article in Bloomberg about how HaiDiLao [DG1] International, owner of Hot Pot Restaurants, is developing robots to replace chefs and wait staff.  You can read the full article here: https://bit.ly/2FbTHGF

Jan 03
2019

Why Should I Give to Your Ministry?

Posted by Steve Marr in Untagged 

Like many, I received many year-end donation requests from ministries.  Some came by mail; most by email. Many of the organizations I knew nothing about. Nor did I know anyone that worked there. There were several I had never heard from since their year-end appeal in 2017.

I was reminded of the classic advertisement called “The Man in the Chair” which I’ve shared below. This advertisement tries to show how difficult it is for someone to walk in cold and try to sell a service or product to a businessperson who has no prior information about what you do, sell, or who you represent. Likewise developing relationships, ministry partnerships and a base for financial support is not something that occurs through one or two emails.

Dec 31
2018

When a Company Lies to Customers

Posted by Steve Marr in Untagged 

I received a question from an individual who worked in a nursing home. The questioner worked for a company she believed lied to customers and bullied workers. While the information came from the employee and seemed credible, I always want to be careful that my information is accurate.  

The first claim was that management bullied and threatened the staff by saying they could be replaced easily if they didn't toe the mark. While none of us likes to be bullied, it may not be reason for quitting.  However, my counsel is that you should find another job before quitting, if possible. There is a big difference between not liking a job and being asked to participate in unethical actions. 

The more disturbing issue was the claim that management consistently lied to clients. If the customer had insurance to cover the bill, management would do anything to keep the customer, including allegedly submitting false documentation to insurance companies and dealing untruthfully with clients and their families.