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Jan 21
2011

Develop Checklists

Posted by: Steve Marr

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We are human, and will make mistakes. Errors fall into one of two types,  mistakes of ignorance for something we didn’t know and errors of ineptitude, mistakes we made because we don't make proper use of what we know.

Airline pilots have checklists they are required to follow, for good reason. The complexities of flying are immense. I drive an RV at times. I developed a checklist of things to do before I drive off, like checking the tries, closing all vents unhooking everything and latching down the loose items. One time I nearly started down the road with the awning still out. My check list caught that, saving me a costly repair bill.

I had a client that manufactured replacement windows and doors. Many orders required a redo because of mistakes in measuring. A number of measurements were needed and one error, however small, could be costly. I had the manager develop a simple checklist for each measurement. Mistakes were cut by 85% within one month and the few that were made were because someone left off a step on the checklist. This saved the company $50,000.00 a year.

Most of us don’t like check lists, we just want to go on. I don’t like check lists either, but mine saved me an awning repair bill. 

Anytime you have errors made by you, or staff, think through how you can develop a check list. Write the list out and insist others utilize that list. Your reputation at work is on the line.  When you delegate work, low-level people who refuse to pay attention can torpedo you, and your business. But it's not just low-level people some of the best people like doctors and airline pilots use check lists with outstanding results.  We refuse to admit our need, but when we humbly submit to the development and use of check lists our work will improve.

The Lord spoke to Mosses and said, “See that you make them according to the pattern shown you on the mountain” (Exodus 25:40 NIV). If a leader as outstanding as Moses needed a pattern, then folks like us can use a pattern too in the form of a check list.

The contractor below obviously failed to create a check list.

 

 

Steve Marr, Your Christian Business Coach

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