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Mar 15
2017

Get the Job Done

Posted by: Steve Marr

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In business we sometimes encounter people who seem to have a perspective summarized by the words, “It’s not my fault.  It’s out of my control. There is nothing I can do.”  If we are not careful, we will embrace the same attitude. There are times when it is hard to deliver and get the job done.  A key is to understand that in most instances, we can find a way to get the job done rather than give up.

 

We see an example in scripture when Zacchaeus wanted to see the Lord. “He ran on ahead and climbed up into a sycamore tree in order to see Him, for He was about to pass through that way.” Luke 19:4, NASB) First, Zacchaeus wanted to see the Lord. Because of the large crowd and his short stature, he could have given up and walked away. He didn’t.  He saw where the Lord was walking, ran ahead, found a tree, and climbed up so he could see Jesus. Then, we read that the Lord saw Zacchaeus and asked him to come down from the tree because Jesus wanted to go where Zacchaeus lived. The entire encounter is worth reading. See Luke 19:1-10.

Persistence is an important trait in any business. If you simply gave up every time you have a problem, your business will fail quickly. A few weeks ago I wrote a blog post about an auto repair shop where the $20,000 phone system did not work for over two months.  What probably was an unwise purchase from the beginning, stopped working.  Customer calls were immediately going into a telephone tree but because the voicemail was not working, you couldn’t leave a message. In most cases the business could not answer the phone. Even after the owner made repeated calls to the phone system supplier, nothing happened. The owner was understandably exasperated but did not know how to fix the problem except by calling an unresponsive company.  When he asked me how to fix the problem, I gave him a four point action plan which he finally implemented. Why he waited two months to take action still amazes me.

When I was in college our class toured a major industrial facility that provided many worthwhile insights into how large corporations function effectively. The next day the professor said that information from the tour would be on the next examination.  Someone in the class said “I was in the back and I couldn’t hear everything very well.” The professor answered quickly, “You didn’t have to be in the back.”  The point was that each of us had the responsibility to make it possible to hear the material without excuse.

Zacchaeus climbed a tree; he didn’t give an excuse.  In business our tree climbing may require some extra hours or finding a new and creative way to solve a problem. Whatever it takes, we need to get the job done. Excuses don’t serve customers or bring in money.  We have a responsibility to turn excuses into solutions.

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