How to open a Franchise Ebook

SPECIAL BONUS GIFT!

Franchising Find Your Perfect Fit ~ By: Steve Marr
Today, franchising has evolved into many business opportunities. A franchise offers a pathway to success for thousands of business owners. Perhaps this includes you. Get this free book now! Click Here>>

About Steve Marr

Steve has learned from 40 years of business experience that God's way works. As an author, speaker, radio host, and business consultant...

Contact Steve | Learn More

 

Steve’s Business Proverbs reveal

How to Succeed in Business

God's Way

Hire Steve to Consult your Business >

Steve Marr Blog

Steve Marr's contributions

Nov 06
2017

Plan Work Commitments

Posted by: Steve Marr

Tagged in: Untagged 

Planning and adhering to work commitments is a common challenge.  Time and time again some individuals simply schedule too much work and miss deadlines. Often the person feels bad about it, but believes a good explanation equals a good result. Most customers disagree.

In my own mind I differentiate between a reason and excuse. A reason is something you provide in advance concerning why you may not be able to meet a customer’s expectations or requirements. An excuse is something conjured up as a reason for failure.

 

I have interest in a damage restoration business. A customer called and wanted some service. When I reviewed the current scheduled staff, I realized that new work would make other commitments fall behind. I made the decision to decline the new job, as much as I would have liked the work. On one level I could see how we might shoehorn the new job in, but reality was that somebody’s work would get pushed back, causing us to miss commitments.  My perspective was that it was better to make good on our commitments than to take on the work. As King Solomon wrote, “A good name is more desirable than great riches; to be esteemed is better than silver or gold.” (Proverbs 22:1, NIV) Better to protect a reputation than to become known as one who over promises and under delivers.

Last year I was doing some landscape work and the company made a commitment about when the work would start and end. The work started after the promised commencement date and dragged on. When I talked to the owner he blamed the rain we’d had that season. I responded that from my understanding, we actually had less rain than expected. I didn’t see why he should be so behind.  “Didn’t you plan to have some rain days?” I asked. I never got a really good answer. The reality was that the owner scheduled work as if every day would be nice and sunny, no one would call in sick and every job would go as scheduled. Clearly this was never realistic.

Airlines do this at times; it’s called overbooking the seats. The airline is allowed to sell more seats on the plane than they have with the belief that some people will not show up. Most days this works, but in a few high-profile cases sometimes embarrassingly caught on YouTube, we see the result of this practice.

In our business we need to carefully count the cost of making our commitments. King David gave us a good model when he wrote of those who, “. . . keep their promises even when it hurts.” (Psalm 15:4, NLT)

Subscribe to the free Business Proverbs e-mail here: http://bit.ly/ncixc1

Comments (0)add comment

Write comment

busy