Nov 17
2020
|
Passing on the Business CulturePosted by Steve Marr in Untagged |
Every business has a culture of some type. The most effective businesses determine the type of culture best suited to serving their customers and teach that culture to all employees. One culture does not necessarily fit all organizations. For example, a business that serves customers with one-time transactions may not need to develop a strong relational bond with customers. However, relationship building is critical if your goal is a long-term business interaction.
When an organization believes building strong customer relationships are crucial, effective leaders teach this principle to employees. They train their staff about how to build and maintain relationships and the importance of taking the time and effort to ensure these relationships remain in place.