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Steve Marr Blog

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Category >> Managing Your Staff
Nov 06
2017

Plan Work Commitments

Posted by Steve Marr in Untagged 

Planning and adhering to work commitments is a common challenge.  Time and time again some individuals simply schedule too much work and miss deadlines. Often the person feels bad about it, but believes a good explanation equals a good result. Most customers disagree.

In my own mind I differentiate between a reason and excuse. A reason is something you provide in advance concerning why you may not be able to meet a customer’s expectations or requirements. An excuse is something conjured up as a reason for failure.

Sep 18
2017

Don’t Be Evil

Posted by Steve Marr in Untagged 

Many people are aware of the Google motto, “Don’t be evil.” This raises the question, what is evil? In scripture we read several times that, “In those days Israel had no king; everyone did as they saw fit.” (Judges 21:25, NIT) The situation in Israel was grim. The people were attacked and oppressed on all sides.

Sep 11
2017

Install GPS in Business Vehicles?

Posted by Steve Marr in Untagged 

From time to time the question comes up about installing GPS tracking in company vehicles. One viewpoint is that tracking provides accountability and validates usage as well as gives the ability to locate company vehicles at any time. The contrary argument is that it communicates lack of trust in employees.

Jul 31
2017

Guaranteed Results?

Posted by Steve Marr in Untagged 

From time to time I encounter a client who wants me to guarantee results. Given the large number of variables that exist, I cannot guarantee results every time. No one can.

Recently I had a client, “Sally,” who wanted my assistance in closing her business. She had another six months   on her lease. However, when I read the document I saw a clause that called for a 60 day notice for early termination. I advised Sally to write the landlord immediately and exercise the 60 day notice. Sally wanted me to guarantee that she would not have to pay rent due at end of the year. I explained to Sally that the language was cloudy. While the lease stated the term was one year, there was also a 60-day early termination clause. I argued that early termination would not be in the lease unless it was an option. I could also see how the landlord might still claim rent to be paid for the rest of the year. 

May 15
2017

Correcting Staff

Posted by Steve Marr in Untagged 

When we work with staff who need to improve performance, our primary goal is to help them develop the skills they need to be able to continue their employment.  A good guide comes from the words from Ezekiel: “I don't want you to die, says the Sovereign LORD. Turn back and live!” (Ezekiel 18:32, NLT) Just as the Lord does not want anyone to perish, we should do what we can to prevent discharging an employee.