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Steve Marr Blog

Steve Marr's contributions
Category >> Managing Your Staff
Oct 03
2006

Delegation-A Key To Growth

Posted by Steve Marr in Untagged 

Kay, the owner of a florist shop specializing in unique flowers and arrangements, insisted on buying all the flowers herself. Utilizing her knowledge and experience, she selected everything carefully, choosing only the highest quality flowers. She also made every arrangement herself to ensure that "everything would be right." As a result, she had difficulty retaining qualified employees and ended up working many sixteen- to eighteen-hour days. Over time, she became tired and made mistakes, but there was no one she trusted to help her. Rather than enhancing customer satisfaction, her insistence on doing everything herself actually reduced it. Her story is typical of many businesspeople.

 

Dec 29
2005

Managing the Procrastinator

Posted by Steve Marr in Untagged 

"What do you mean the sales presentation isn't ready? The customer is arriving tomorrow morning!" screamed Bob.


"You just don't understand," shot back Tim. "It's far more complex than you think. You believe everything is just simple, but it's not."

Nov 05
2005

Managing Diverse Gifts Effectively

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Tom managed a large sporting goods store that carried a wide selection of merchandise ranging from fishing equipment to tents. All twelve employees were assigned the same tasks: arranging merchandise, assisting customers, receiving shipments, and running the cash register. Tom made little distinction between tasks assigned to each person.

 

Mar 05
2002

Hire Team Players

Posted by Steve Marr in Untagged 

ABC trucking company was thrilled when they hired Paul as their new Vice President of Marketing. He was loaded down with tremendous credentials, had won several awards, and had a great record of personal achievement.

 

Dec 05
2001

Managing Friends Gets Tough

Posted by Steve Marr in Untagged 

When we work closely with our employees no matter how large or small the business over time we form friendships and create a "family atmosphere" in the workplace. Developing close-knit relationships enriches our time at work, but that same closeness may make it difficult to confront tough, work-related issues squarely. However, by following sound management practices, we can ease the challenge of supervising employees who have become our friends.