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Steve has learned from 40 years of business experience that God's way works. As an author, speaker, radio host, and business consultant...

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Steve Marr Blog

Steve Marr's contributions
Category >> Managing Your Staff
Dec 20
2016

Avoid Becoming a Guidance Counselor

Posted by Steve Marr in Untagged 

From time to time I encounter clients whose circumstances go beyond business issues and into personal counseling matters. I try to be clear with myself and my clients that I am not a counselor; I’m a business consultant and business coach. If I allow a client to move me outside my area of expertise into becoming a counselor, I am likely to do everybody a disservice.

Nov 23
2016

Do Your Rules Have Teeth?

Posted by Steve Marr in Untagged 

Any government rule or law without consistent enforcement and penalty is merely a suggestion. When I lived in Detroit, drivers on a certain section of freeway consistently went 10-15 miles per hour over the speed limit and at times considerably more. When traffic allowed you could cruise between 65 and 70 in a 55 mph zone without much concern of being stopped. Clearly the speed limit was more of a suggestion.

Nov 21
2016

Following a New Model

Posted by Steve Marr in Untagged 

Sometime ago I worked with a business owned by “Ann” and “Peter.” The key presenting issue was the effectiveness of their sales staff. Most of the selling was done by calling cold or very cool contacts. One of the results of our work together was creating a script format for cold calling. The script was designed by understanding and using information from the most successful salespeople. My idea was to take the information from the most successful sales people and teach the other salespeople to follow the same model. By using this model, less successful sales people increased their results.  I suggested that if a person wanted to deviate from it in the future, they should design a trial with 100 to 300 calls to see if it resulted in numbers that were better, worse or about the same.  Only validated feedback should alter the call scripts.

Oct 19
2016

Beware of Advice from “Yes” People

Posted by Steve Marr in Untagged 

Most of us prefer to get advice from people we agree with for a number of reasons.  First, we like affirmation; secondly, we don’t like to justify our position. Clarifying and defending our position takes additional work.

Sep 19
2016

That Wasn’t My Question!

Posted by Steve Marr in Untagged 

Most of us may become frustrated when a news commentator asks a political figure or the surrogates a question and receives a well-crafted response. Typically such an answer fails to reply to the question. While we can’t do much in these situations, we can improve our business communication.