• Are you prepared to fight to retain your customers?

    24 Feb 2020 | 12:00 am

    The Lord told Isaiah, "Can the prey be taken from the mighty man...?" (Isaiah 49:24 NASB). Everyone has competitors striving to take away customers, but effective businesses fight for every customer. Whenever you see an attack through advertising, a new[…]

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Steve Marr Blog

Steve Marr's contributions
Category >> General Business
Dec 01
2004

It's Merry Christmas, Not Happy 'Whatever'

Posted by Steve Marr in Untagged 

Every year, more people take Christ out of Christmas. Schools call Christmas "Winter Holidays," and most business people say "Happy Holidays" as they ring the cash register.

Sep 03
2003

Vacation Time

Posted by Steve Marr in Untagged 

Every summer, workers gear up for the annual rite of vacation. We all need to rest occasionally, and a change of scenery can help to recharge our batteries. Studies have shown that regular vacations improve long-term productivity and achievement. Sometimes, however, it seems the stress of preparing to leave and then coming back to a full plate of work can nullify the positive effects of the time off. But if you will plan effectively and establish clear guidelines for your colleagues to help you while you're away, you'll make life easier for everyone. As King Solomon wisely observed, "The plans of the diligent lead surely to advantage" (Proverbs 21:5, NASB).

Jul 10
2003

Strategic Partnerships

Posted by Steve Marr in Untagged 

In today's complex business environment, relationships between customers and suppliers are ever changing. Outsourcing has become more prevalent as businesses seek to control costs, but effective outsourcing often requires a company to train its vendors to ensure quality of service and on-time delivery. When outsourcing is handled well, both the buyer and seller benefit.

Mar 08
2003

Keeping Up Appearances

Posted by Steve Marr in Untagged 

The Flower Art Gallery asked me to evaluate why their sales were flat while other galleries in the area were experience increased growth. According to Peter, the owner, foot traffic just seemed to be down. When I visited, I walked around the building, noting that the windows needed washing, the sign was faded by the sun, the welcome mat was dirty and several lights were burned out that would have highlighted art. Inside, the paint was becoming dated and chipped in places.

Jun 03
2002

Resolving Conflict On the Job

Posted by Steve Marr in Untagged 

Tom was a sales manager for an electrical supply company. Because he wanted to set a good example for his sales force, he was quite aggressive in obtaining new business. Unfortunately, he often promised special services that the company couldn't deliver, and other times he would set prices below the company's cost just to get the business.