A staff member, who reported to me, had messed up; and I was explaining the situation to my boss.  To lessen my responsibility, I said something like, “I didn’t know.” The immediate response from my superior was, “If you didn’t know, you should have known.” In retrospect this rebuke was spot on. In fact, I’ve stolen this response several times when I dealt with colleagues.

 Sometimes, as business leaders, we don’t like a lot of feedback, especially when it is contrary to our decision. David, the king of Israel, didn’t want to listen to negative feedback from Joab about a census. Here’s how it went.

So the king said to Joab and the commanders of the army, “Take a census of all the tribes of Israel—from Dan in the north to Beersheba in the south—so I may know how many people there are.” But Joab replied to the king, ”May the Lord your God let you live to see a hundred times as many people as there are now! But why, my lord the king, do you want to do this?” But the king insisted that they take the census, so Joab and the commanders of the army went out to count the people of Israel. (2 Samuel 24:2-4, NLT)

Later David regretted his decision. 

A rock climber lost his grip and started a 600-foot fall to the bottom of the canyon. In the first several seconds as he found himself in a mid-air free fall, he thought everything was going well. However, his optimism didn’t give him a safe landing.  In business, as in life, we need to balance idealistic optimism against unrealistic pessimism.

When facing a serious business crisis, total optimism that says:   the situation will resolve shortly; isn’t our best tool.  Neither is extreme pessimism that makes us want to fold up our tent and go home. 

The best management guru of the 20th century in my view was Peter Drucker. I've read many of his books and had an opportunity to meet him at a seminar many years ago. It was a highlight in my business education.

One of the books he wrote was The Five Most Important Questions You'll Ever Ask Your Organization. I strongly recommend you pick up a copy and read the book.

Frequently a presenter on Shark Tank will talk about how passionate they are about their product, service or business. Unfortunately for the presenter, the investors don't really care much about the person's passion; they care about what the presenter can do and how the business can be successful. We've all seen people who are passionate about a concept that eventually fails.