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Steve Marr Blog

Steve Marr's contributions
Category >> Leadership
Jan 25

Tolerating Anger in Others

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In life we will encounter angry people. King Solomon understood this when he wrote, “Fools give full vent to their rage, but the wise bring calm in the end.” (Proverbs 29:11, NIV) Like most of us I have encountered angry people. When possible I prefer to avoid such individuals.  However, there are times I am unable to completely distance myself from them.
One example was “Mark” who was a member of a Homeowners Association who had a lot to say about many things.  In some meetings he would become belligerent to the point that most in the neighborhood didn’t want to deal with him.  In the vacuum that occurred when others failed to step up, Mark would decide issues for everyone else. This was unacceptable to me.  While there were times Mark was correct, there were enough times he was wrong. On several occasions when I stood up to Mark, he turned his anger toward me. While I didn’t enjoy being his target, I tried to respond appropriately. I continued to challenge the way he used anger to decide issues for everyone.

Dec 21

Establishing Policy

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I often encounter circumstances with a client who becomes angry with an employee who did the wrong thing even though there was no policy against the action.  Granted some circumstances are so basic they don’t require the cover of policy, but the majority of procedures should be covered.  I recall one manager who left the warehouse door unlocked which resulted in a theft. One of the defensive comments was “We didn’t have a policy about locking the door.”  Rather than saying exactly what I thought, I said nothing. The manager got the point.

Oct 31

Lead by Example

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Looking back at my college experience, I don’t remember tons of information from those four years. What I gained most was what professors taught me about how to think as a business person. I remember some one-line phrases that became “keepers” for my business career. One was, “Your business will become a reflection of you.”  The professor elaborated by explaining that if you come in late, sloppy, hungover; the staff that you attract will follow your lead. Likewise, when you are professional, honest and have a passion for serving customers; you will build a similarly focused staff.

Sep 07

How to Keep a Great Credit Score

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Years ago when I was in the international trade business, I began to have some responsibility for the financial part of the business. I remember the first meeting I attended with our banker. I was primarily a spectator during the meeting to learn how meetings between bankers and businesses were conducted. As the meeting ended, the banker looked at me and said “One of the most important aspects for you personally is to maintain a sterling credit record.” The banker explained that if I ever wanted to borrow money for business, my personal record would be extremely important. This lesson is still true today because the credit of a business owner and the business are typically treated as one.

Jul 13

Look Back on Key Benchmarks

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I like to set goals and measure progress. Jeremiah provided a model when he said, "Set up road signs; put up guideposts. Take note of the highway, the road that you take.”(Jeremiah 31:21a, NIV)  Hopefully you set ten year goals for yourself and can review how well you’ve done. Additionally, I think it’s important to take a five year review because long-term business initiatives will make a major impact.