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Category >> Management
Oct 22

Use a Bonus to Create Action

Posted by Steve Marr in Untagged 

Restaurant patrons are expected to leave a tip for the wait staff. Originally, tip was an acronym for to insure prompt service. Today a tip has little influence over service because it is expected. If you are a regular customer and tip more than 20%, you will become known for it and likely receive premium service.  Otherwise, a tip is a very small incentive.   

Oct 07

Drug and Alcohol Addiction in the Workplace

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A number of times I have dealt with alcoholism and drug addiction in the workplace. If you have not, you likely will in the future. Of the 12 people I was involved with through intervention only one turned around.  The others had to be fired.

I have seen statistics that 10% of Americans have some type of addiction. The sad part is that only 13% of this group will ever seek help. Even bleaker is the fact that only 20% of those who seek treatment will be able to stay sober over 90 days. When you look at the statistics after one year, the situation is even worse. Most people who become addicted are unable to break free.

Aug 06

What Is Prompt?

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Words like prompt, soon, shortly, or quickly have different meanings to different people. When using words that require action by a certain time, you need to be clear and specific.  Follow Solomon’s advice who said, “Through presumption comes nothing but strife.” (Proverbs 13:10, NASB)

Jul 10

Helping a New Manager Transition

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When a business promotes a person to supervision or management, there needs to be a thorough discussion of the challenges that will allow promoted personnel to start out on firm ground. I have learned some key points to cover.

May 17

When an Industry Declines

Posted by Steve Marr in Untagged 

Recently Walmart and Sears have closed their in store photography centers. In past generations, parents would dress up the family for the annual portrait. Today, few use a professional photographer.

When I was younger, I fancied myself a pretty good amateur photographer. I bought a Nikon 35 millimeter with several lenses. The camera cost around $5,000 in today’s dollars. I took a lot of shots using slide film and printed the best. In the past, taking pictures was costly and required skill to fully utilize the equipment.

Now cameras are cheap, easy to use, and digital. The expense of printing wasted shots is gone; you just delete them. Most of us can take enough pictures to get a few that turn out well. We don’t need to pay $50-$100 for a set of professional pictures.

However, good photography is a skill.  You need to get the lighting right, the people in the right place, and catch the best expressions. Not many people have this skill, and fewer people make a living doing photography. We need to be alert and understand these changes in our industry.

The Lord spoke to Jeremiah and said, “But the pot he was shaping from the clay was marred in his hands; so the potter formed it into another pot, shaping it as seemed best to him.” (Jeremiah 18:4, NIV) When the industry we work in is out of shape, we need to be willing to be molded into a different profession or job.

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