• Do you form partnerships with your best customers?

    21 Sep 2018 | 12:00 am

    Scripture states, "Do two men walk together unless they have agreed to do so?" (Amos 3:3 NIV). A key word is to agree. Too often we believe agreement means price only. A true customer partnership includes understanding the client's needs[…]

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Steve Marr Blog

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Category >> Personal Development
Sep 17
2018

The Value of Experts

Posted by Steve Marr in Untagged 

A guest was checking out my vegetable garden and noted that my potato patch was growing extremely well. “Adam” commented that his potato plants were wilted and appeared to be dying. I mentioned a few things I did to keep my potatoes healthy and suggested how Adam might treat his sick plants. Immediately Adam took issue with my ideas. I quickly backed off because I didn't want to get into an argument. However, I was thinking how I wasn’t the one with sick potatoes. I believe part of the issue was that Adam didn't see me as an expert in gardening.

I've noticed that people have a tendency to argue with expert advice. I've had business clients argue with me intensely when they believe their business decision is correct and they don't want to make alterations. Inflexibility makes going forward in a different direction very difficult. In those moments I think to myself, I'm not the one with the failing business.

Jul 23
2018

Becoming a Lifelong Learner

Posted by Steve Marr in Untagged 

When I interview individuals for a job, one of my favorite interview questions is to ask them to tell me about the three biggest mistakes they made and what they learned from them. I'm not as concerned about the mistakes as I am in understanding how a potential employee grows through missteps. Scripture relates, “Jesus grew in wisdom and in stature and in favor with God and all the people.” (Luke 2:52, NLT) We all need to emulate the example of our Lord who grew in wisdom.

Jun 05
2018

What's the Value of Your Time?

Posted by Steve Marr in Untagged 

Recently, I looked into replacing a coffeemaker that bit the dust. I pulled into the Walmart parking lot, entered the store not sure where to find coffeemakers. My first inquiry sent me in the general direction. I checked out several options and put one in my cart. Then, I walked to the checkout line, made my purchase, and trekked back to my car. The whole experience took about 30 minutes.

Now I am wondering why I didn't just go to Amazon.com, search coffee makers, check out a few online reviews, and make a purchase. I would've saved nearly an hour of my time. In essence I wasted an hour by going to the brick-and-mortar establishment, time I didn't really have to waste. I wasn't valuing my time correctly.

Apr 02
2018

Winning an Olympic Silver Medal

Posted by Steve Marr in Untagged 

Now that the Olympics are past I was reflecting on a study I read about how bronze medal winners were happier than those who took home the silver. (study: https://bit.ly/2usPLg2 )

At first it struck me as counterintuitive.  Isn’t silver better than bronze? Granted a gold medal is the best, but ranking second in the world isn't shabby. 

Oct 23
2017

Small Changes Matter

Posted by Steve Marr in Untagged 

Small adjustments may have major impact on businesses or life. I attended a presentation where I heard a speaker whose name I cannot remember. He shared the suggestion that if we made a habit of parking at the far side of a parking lot when we go to work or shop, the extra walking would reduce our weight one pound a year for the average American. That’s ten pounds in ten years. Most of us struggle with weight reduction and would love to lose ten pounds or more. Embracing this small change over a long period of time makes a significant difference.