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Feb 25
2011

When Vendors Fall Down

Posted by: Steve Marr

Tagged in: Untagged 

When a service provider falls down on the job, and you lodge a complaint or request an adjustment, monitor how that vendor reacts.
 
If they are defensive, argue, or push the blame inappropriately back to you, you will likely never establish a positive, accountable relationship with that vendor unless they experience a major attitude adjustment.

Scripture teachers, "Do not reprove a scoffer, lest he hate you" (Proverbs 9:8 NASB). You can only go so far with suppliers before you are using way too much energy.

At times, I want to “help” a supplier do better, I believe I can assist them in being better if they would only listen to me. I have come to understand I am not their business consultant. I have two, or three candid chats with a supplier who falls short. I explain what was agreed, what I received and how the product or service fell short. I then clearly explain what needs to change in the future. If there is no change, I then just place the business with a different company.

Seek out new vendors who better meet your needs. Don't waste your energy battling with those who continue to avoid responsibility, and your energy will become productive.

Steve Marr, Your Christian Business Coach

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