Posted by Steve Marr in Untagged
Listening and responding to questions is a critical skill that all business people must develop. I find that it is a skill that a lot of business people struggle with. This affects relationships with customers, staff and others.
A study demonstrated that people tend to spend 50% of their listening time trying to think about how to respond. King Solomon wrote, “He who answers before listening--that is his folly and his shame.” (Proverbs 18:13, NIV)
Better to listen carefully, repeat the question, and specifically answer the question. End by asking, “Does this answer your question?” If it doesn’t, ask for the person to restate their question and try again.
Customers have listed failure to answer their questions as the number one turn-off about salespeople. Employees also state that their major gripe with managers is not receiving answers to their questions.
Develop and practice listening to the questions your employees ask. Then, make sure you give an answer. Develop this skill and your work will improve.
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