• Do you show respect to all colleagues?

    18 Jan 2019 | 12:00 am

    Scripture teaches "that you esteem them very highly in love because of their work" (1 Thessalonians 5:13 NASB). From the executive suite to the night cleaning crew, all workers need and deserve respect. Walk around the office, shop floor, or[…]

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Steve Marr Blog

Steve Marr's contributions
Dec 31
2018

When a Company Lies to Customers

Posted by Steve Marr in Untagged 

I received a question from an individual who worked in a nursing home. The questioner worked for a company she believed lied to customers and bullied workers. While the information came from the employee and seemed credible, I always want to be careful that my information is accurate.  

The first claim was that management bullied and threatened the staff by saying they could be replaced easily if they didn't toe the mark. While none of us likes to be bullied, it may not be reason for quitting.  However, my counsel is that you should find another job before quitting, if possible. There is a big difference between not liking a job and being asked to participate in unethical actions. 

The more disturbing issue was the claim that management consistently lied to clients. If the customer had insurance to cover the bill, management would do anything to keep the customer, including allegedly submitting false documentation to insurance companies and dealing untruthfully with clients and their families.

Dec 24
2018

Get Exercise

Posted by Steve Marr in Untagged 

We understand that regular exercise is an important aspect of maintaining good health. Though we understand the necessity of exercise, frequently we don’t find the time for good exercise. As John wrote, “Dear friend, I pray that you may enjoy good health and that all may go well with you, even as your soul is getting along well.” (3 John, 1:2)

These videos show how a good exercise routine will take only 15 minutes a week.  Not bad.

https://www.youtube.com/watch?v=FVhhbC51_3k

Dec 20
2018

Create Valuable Customer Content

Posted by Steve Marr in Untagged 

Frequently we make up nice-looking sales brochures explaining to customers why they should utilize our service or buy our product. In sales we had a name for these sales brochures, we called them marketing collateral because customers usually just tossed them into the circular file.

Dec 17
2018

Understand Your Prospects

Posted by Steve Marr in Untagged 

I spend time marketing a damage restoration business to prospects. I visit insurance agents, property managers, apartment building managers as well as managers of assisted living facilities.

If I'm not careful I would make the same pitch to an insurance agent that I make to the assisted living manager. Instead, before I make my initial call; I check out the business online. How long have they been in business? Do they have a special focus? If I am able to identify the owner, can I learn anything about them from LinkedIn or Facebook? When I make my initial inquiry, I check out the office. Are papers scattered?  Is the space disorganized? My approach may be different for a disorganized manager than when I see a clean, well-organized office.

Dec 12
2018

Customers Need Evidence

Posted by Steve Marr in Untagged 

Readers of my articles will likely recall that I frequently advise them to lead with benefits and follow with evidence. Frequently, we treat glowing generalities as evidence.  For example:  “We're the best carpet cleaner in town. We do a great job.”  Or we say, “Our customer satisfaction is outstanding,” without backing up the claim with evidence. Customers prefer evidence.

Paul gave us a good example when he wrote, “but test everything that is said. Hold on to what is good.” (1 Thessalonians, 5:21 NLT) Part of my takeaway from this verse is to test what people tell us.  Part of testing is to seek evidence.  Evidence allows us to hold on to what we validate.

Consider the Flex Seal commercial example.  These commercials demonstrate how the product stops all kinds of leaks, including filling holes in the bottom of a boat. The commercial shows how you can plug Flex Seal into a boat leak and drive the boat around the lake. These pictures provide evidence for prospective buyers.