In the midst of your busy day you can click on an article that fits your specific need from the categories listed. Each article is focused to provide practical Scripture-based advice you may implement immediately. To suggest future article topics or to be a candidate for a case study, click here. Requests for reprint rights should be addressed to stevemarr@businessproverbs.org .
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Every business wants to offer top-notch customer service. Satisfied, happy, and repeat customers are key to all business success. Studies have shown that 25% of satisfied customers will tell others about your business. This creates a great army of ambassadors who are selling your business, at no additional cost to you. It pays to “be dressed ready for service and keep your lamps burning…”(Luke 12:35 NIV). |
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Everyone has a business card. Some are just passed out or dropped into a fish bowl to win a free lunch. Other business cards are pieces of art and others contain so much information you would think it included the entire Gettysburg Address. The secret is learning to use business cards to help you get more customers. |
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Conflict in the workplace is something that most of us dislike, and
therefore avoid. Often, we would rather avoid a conflict rather than
deal with problematic issues, but if we fail to act, the problem will
only get worse.
Consider Matt. He managed a sales department for a large insurance
agency and he avoided conflict with staff at any cost. When he made the
nicest of suggestions and was met with resistance, Matt would either
change the subject or just say it was no big deal. He was afraid that
any confrontation or conflict would escalate into a shouting match. So,
whether customers’ quotations were late, staff arrived tardy, or
procedures were not followed, Matt would not address the issues.
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Monica and Travis own Best Friends, a dog-grooming business that they
operate out of their home. Since they started, they struggled for
customers. They placed several ads in local papers, posted notices on
bulletin boards, and used the Yellow Pages. Each ad highlighted how dogs
would get a great grooming job or how Best Friends is the best in town.
Unfortunately, 25 other grooming businesses said about the same thing.
Business was slow.
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Sam is struggling to keep his exercise commitment that he made in
January. He walks into a gym to explore the cost of membership and
learns the fee is $40 per month for a one-year contract. Sam is at the
decision point — he knows he needs a gym or some other option to get in
shape, but he wonders if this will even work for him.
As Sam hesitates, the manager explains, “We have a guarantee. If you
don’t like the facility, and we believe you will, you can cancel any
time during the first 30 days.”
Sam moves closer to committing, but still hesitates. He asks, “What if I
just don’t get into using the guy? Am I stuck for the $480 fee for the
year?”
The manager responds, “Any time within 90 days you can cancel and pay
only for the time used. We don’t want to take money from customers who
just don’t use the gym, for any reason.”
Sam figures he has nothing to lose and signs up as a new member. The
guarantee was the major factor that got Sam to join and spend his
money.
The prophet Zechariah wrote, “If it is good in your sight, give me your
wages; but if not, never mind” (Zechariah 11:12 NASB). The prophet has
given us...
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