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Steve has learned from 40 years of business experience that God's way works. As an author, speaker, radio host, and business consultant...

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Steve Marr Blog

Steve Marr's contributions
Dec 06
2004

How Technology Impacts Outsourcing and Service Businesses

Posted by Steve Marr in Untagged 

Many people are alarmed by the increasing number of American service sector jobs that have been outsourced in recent years, and they complain that "someone should do something" to stop the trend. Individuals who call for some type of restriction or government intervention, however, miss the key point: Most outsourcing is driven by the rapid rate of change in the marketplace. Instead of complaining, we must assume responsibility for managing change in our businesses. As the prophet Ezra told the nation of Israel, "Arise! For this matter is your responsibility, . . . be courageous and act" (Ezra 10:4, NASB).

Dec 01
2004

It's Merry Christmas, Not Happy 'Whatever'

Posted by Steve Marr in Untagged 

Every year, more people take Christ out of Christmas. Schools call Christmas "Winter Holidays," and most business people say "Happy Holidays" as they ring the cash register.

Nov 30
2004

Building Upon the Foundation of Others

Posted by Steve Marr in Untagged 

During his first weeks as customer service manager, Mike was determined to improve efficiency. In an effort to shorten the length of incoming calls, he insisted that each customer service representative get to the point, identify the problem, and then move on to the next call. Over the next several days, more calls were handled, but more calls were also received, because often the problem was not fixed during the first call. Mike's well-intended drive to improve efficiency actually resulted in a decline in departmental effectiveness and customer service.

Nov 05
2004

Understanding Business Authority

Posted by Steve Marr in Untagged 

Mike was in hot water. He had ordered 25,000 sales brochures from the printer and now his boss, Peter, was livid:

Oct 08
2004

Vacations-Take Them

Posted by Steve Marr in Untagged 

Sam was traveling through the West with his family, exploring the Grand Canyon, Yellowstone National Park, and the Rocky Mountains of Colorado. Several times a day, his cell phone rang, and Sam answered the call to respond to questions from his staff, whether he was riding in the car, or viewing an attraction. As the trip went on, his family grimaced with every ring.