• Do you listen effectively to your staff?

    22 Oct 2018 | 12:00 am

    Christ said, "If any man has ears to hear, let him hear" (Mark 7:16 NASB). We must develop the habit of effectively listening to staff. The further removed we are from manufacturing or customer service, the more effective listeners we[…]

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Steve Marr Blog

Steve Marr's contributions
Oct 08
2004

Vacations-Take Them

Posted by Steve Marr in Untagged 

Sam was traveling through the West with his family, exploring the Grand Canyon, Yellowstone National Park, and the Rocky Mountains of Colorado. Several times a day, his cell phone rang, and Sam answered the call to respond to questions from his staff, whether he was riding in the car, or viewing an attraction. As the trip went on, his family grimaced with every ring.

Oct 05
2004

The Effective Listener-A Key to Business Success

Posted by Steve Marr in Untagged 

Clay ignored concerns voiced by his staff that customers were complaining about increasingly delayed shipments. He continued to brush off their comments until he lost his biggest customer. When he called the customer in an attempt to recover the lost business, the customer said, "I repeatedly told your staff that delivery times were becoming unacceptable-yet nothing changed. I was even told that you, the owner, had been told, but still nothing changed. We have decided to take our business elsewhere."

Jul 03
2004

Clues to Corruption

Posted by Steve Marr in Untagged 

The sight of corporate executives being led off in handcuffs was a dramatic illustration of the malfeasance that has come to light at several large companies in the United States. Several of these firms fell from grace quickly- stunning their employees, shareholders, and lenders with the magnitude of the losses. How can you tell whether your company is likely to be next in line? No method is foolproof, but certain clues may indicate that a company is in danger.

Jul 03
2004

Clues to Corruption

Posted by Steve Marr in Untagged 

The sight of corporate executives being led off in handcuffs was a dramatic illustration of the malfeasance that has come to light at several large companies in the United States. Several of these firms fell from grace quickly- stunning their employees, shareholders, and lenders with the magnitude of the losses. How can you tell whether your company is likely to be next in line? No method is foolproof, but certain clues may indicate that a company is in danger.
May 31
2004

Successful Business Partnerships

Posted by Steve Marr in Untagged 

"To team, or not to team," that is the question Shakespeare might have asked were he writing a play on the subject of establishing strategic partnerships. In the early days of industrialization, most companies in the United States opted not to team up with others. Henry Ford believed that the Ford Motor Company should not rely on other businesses. Consequently, Ford owned its own steel mill, iron ore boats, and mines-even it's own electrical generation facility. Today, however, most companies-including Ford-realize that partnering often makes sense. It allows companies to work together, each focusing on what it does best, and spreading the cost and the risk of expensive projects.