Steve Marr Blog

Steve Marr's contributions
Oct 03
2006

Delegation-A Key To Growth

Posted by Steve Marr in Untagged 

Kay, the owner of a florist shop specializing in unique flowers and arrangements, insisted on buying all the flowers herself. Utilizing her knowledge and experience, she selected everything carefully, choosing only the highest quality flowers. She also made every arrangement herself to ensure that "everything would be right." As a result, she had difficulty retaining qualified employees and ended up working many sixteen- to eighteen-hour days. Over time, she became tired and made mistakes, but there was no one she trusted to help her. Rather than enhancing customer satisfaction, her insistence on doing everything herself actually reduced it. Her story is typical of many businesspeople.

 

Oct 02
2006

Keys to Connecting with Customers

Posted by Steve Marr in Untagged 

When customers walk into your business, you will connect with them more effectively, and increase your sales, if you will observe the following keys to success: 

 

Oct 01
2006

Put me in, coach: Centerfield is ready to play

Posted by Steve Marr in Untagged 

Ricky Scruggs, owner of Centerfield Baseball Academy, teaches hitting and pitching. But he also teaches teamwork and integrity.  Consultant Steve Marr offers him tips on how to market both types of services.

Sep 21
2006

Differentiating Yourself from the Competition

Posted by Steve Marr in Untagged 

Customers have thousands of choices every day about how to spend their valuable time and money. Your challenge is to rise above all competition with your business in ways that get you noticed and entice customers to buy.

 

Sep 20
2006

Listening and Really Hearing Negative Feedback

Posted by Steve Marr in Untagged 

I was trying out a steak restaurant and the food was not properly cooked. The hostess asked how everything was and I said that the steak was overdone. Her response was, “We do plenty of steaks, we do a great job, and we know how to do them right.” I pointed out that I ordered the meat medium rare and there was very little pink. She said “sorry” and walked away. About a year later the place closed due to a lack of business.