• Do you follow through faithfully when given instructions?

    26 Apr 2018 | 12:00 am

    "Noah did according to all that God commanded him" (Genesis 6:22, NAS). Noah received clear, direct instructions from his boss, the Lord, and then followed through faithfully in every detail. A business owner or CEO has the responsibility to establish[…]

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Steve Marr Blog

Steve Marr's contributions
Nov 27
2017

Small Business Owners Must Learn Balance

Posted by Steve Marr in Untagged 

One of the key responsibilities of a CEO is to keep the sales group and production people from killing each other.  The sales group wants to promise everything to everybody at the lowest possible price to drive up sales numbers without considering the effect on the rest of the business. This oversight particularly impacts production who must keep the promises made by a salesman.

At the same time that production people don’t want to adjust schedules to accommodate customers, they are also reluctant to look at cost saving methods to lower price and cringe every time sales people promise another price reduction. 

Nov 20
2017

Branch Banking Shrinks

Posted by Steve Marr in Untagged 

Branch banking has undergone significant change over the past several years. Step-by-step, financial institutions have reduced or eliminated interpersonal interaction as part of a long-term plan to reduce banking costs and staff.

For example, now you can deposit checks using a smart phone. When I receive a check, it’s easier to snap a picture using my banking application. Almost immediately the money shows up in my account. This saves me time and effort, but it also saves the bank handling time and provides for automatic check processing.  

Nov 13
2017

Steps to Sales Success

Posted by Steve Marr in Untagged 

I’ve written articles on sale success before. I thought it was time to cover some basic steps that are critical for anyone connecting with customers. Actually the steps are important for more than anyone in sales because we’re constantly selling ourselves to our employer or others.

1.  Become an expert about your product.

If you are unable to answer basic questions, the customer will quickly lose confidence that you know what you’re talking about. Without their confidence, you will not gain the trust necessary to make a sale.

Nov 06
2017

Plan Work Commitments

Posted by Steve Marr in Untagged 

Planning and adhering to work commitments is a common challenge.  Time and time again some individuals simply schedule too much work and miss deadlines. Often the person feels bad about it, but believes a good explanation equals a good result. Most customers disagree.

In my own mind I differentiate between a reason and excuse. A reason is something you provide in advance concerning why you may not be able to meet a customer’s expectations or requirements. An excuse is something conjured up as a reason for failure.

Oct 30
2017

Amazon Hammers Book Publishers

Posted by Steve Marr in Untagged 

As a writer of a number of published books I try to stay current with the publishing industry. While Amazon is a great outlet for many, book publishers face increased financial pressure because of them.

First, Amazon makes used books available at low prices. Many people don’t want to keep a book after they’ve read it.  One time through is enough. Readers may get some of the book’s price back by making their book available for sale on Amazon.com.  Amazon matches buyers and sellers of these books.  A few years ago these books would have ended up in a used book store, donated to local library or tossed in the trash. If a customer is willing to wait six months or more, a bestseller that might have cost $29.99 in hardcover may be available for $4 to $10, sometimes even less. However, publishers and authors make nothing on these resales.