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Steve has learned from 40 years of business experience that God's way works. As an author, speaker, radio host, and business consultant...

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Steve Marr Blog

Steve Marr's contributions
Nov 30

Buying Expertise

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To build expertise in your business, sometimes you need to step outside and pay for the expert assistance you need. One major example was Amazon purchasing Kiva Systems for a hefty $775 million several years ago. When I first I heard of the acquisition, I scratched my head wondering what Amazon was thinking. In this instance, they were thinking ahead.

Nov 28

Embrace the Lord’s Work

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Some years ago I found the following scripture that convicted me. "A curse on anyone who is lax in doing the LORD's work! A curse on anyone who keeps their sword from bloodshed!”  (Jeremiah 48:10, NIV) I have spent some time studying this verse and working through its implications. I have come to the following conclusions:

1.  All Christians are called to minister.

Nov 23

Do Your Rules Have Teeth?

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Any government rule or law without consistent enforcement and penalty is merely a suggestion. When I lived in Detroit, drivers on a certain section of freeway consistently went 10-15 miles per hour over the speed limit and at times considerably more. When traffic allowed you could cruise between 65 and 70 in a 55 mph zone without much concern of being stopped. Clearly the speed limit was more of a suggestion.

Nov 21

Following a New Model

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Sometime ago I worked with a business owned by “Ann” and “Peter.” The key presenting issue was the effectiveness of their sales staff. Most of the selling was done by calling cold or very cool contacts. One of the results of our work together was creating a script format for cold calling. The script was designed by understanding and using information from the most successful salespeople. My idea was to take the information from the most successful sales people and teach the other salespeople to follow the same model. By using this model, less successful sales people increased their results.  I suggested that if a person wanted to deviate from it in the future, they should design a trial with 100 to 300 calls to see if it resulted in numbers that were better, worse or about the same.  Only validated feedback should alter the call scripts.

Nov 19

Follow up Leads

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Years ago my dad was shopping for a new car and I tagged along for the experience. He had a pretty good idea of what he was looking for and spent some time talking to the salesperson. When we left the dealership and got in the car to go to next stop, my dad commented, “The salesman never got my name or phone number. How is he going to follow up with me to see if I’d like to buy the car?” This was my first lesson in the importance of follow-up in business.