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Steve has learned from 40 years of business experience that God's way works. As an author, speaker, radio host, and business consultant...

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Steve Marr Blog

Steve Marr's contributions
Dec 04
2017

The Christmas Coin

Posted by Steve Marr in Untagged 

            The Bible provides a very clear account of the birth of our Lord in human form. Interesting physical evidence also supports the validity of this birth that changed the world.  However, few connect coins to this event.  Archaeology unearthed a coin minted in 6 AD with an imprint that that records an astronomical event very much like the one the Bible tells. 

Nov 27
2017

Small Business Owners Must Learn Balance

Posted by Steve Marr in Untagged 

One of the key responsibilities of a CEO is to keep the sales group and production people from killing each other.  The sales group wants to promise everything to everybody at the lowest possible price to drive up sales numbers without considering the effect on the rest of the business. This oversight particularly impacts production who must keep the promises made by a salesman.

At the same time that production people don’t want to adjust schedules to accommodate customers, they are also reluctant to look at cost saving methods to lower price and cringe every time sales people promise another price reduction. 

Nov 20
2017

Branch Banking Shrinks

Posted by Steve Marr in Untagged 

Branch banking has undergone significant change over the past several years. Step-by-step, financial institutions have reduced or eliminated interpersonal interaction as part of a long-term plan to reduce banking costs and staff.

For example, now you can deposit checks using a smart phone. When I receive a check, it’s easier to snap a picture using my banking application. Almost immediately the money shows up in my account. This saves me time and effort, but it also saves the bank handling time and provides for automatic check processing.  

Nov 13
2017

Steps to Sales Success

Posted by Steve Marr in Untagged 

I’ve written articles on sale success before. I thought it was time to cover some basic steps that are critical for anyone connecting with customers. Actually the steps are important for more than anyone in sales because we’re constantly selling ourselves to our employer or others.

1.  Become an expert about your product.

If you are unable to answer basic questions, the customer will quickly lose confidence that you know what you’re talking about. Without their confidence, you will not gain the trust necessary to make a sale.

Nov 06
2017

Plan Work Commitments

Posted by Steve Marr in Untagged 

Planning and adhering to work commitments is a common challenge.  Time and time again some individuals simply schedule too much work and miss deadlines. Often the person feels bad about it, but believes a good explanation equals a good result. Most customers disagree.

In my own mind I differentiate between a reason and excuse. A reason is something you provide in advance concerning why you may not be able to meet a customer’s expectations or requirements. An excuse is something conjured up as a reason for failure.